Privacy Policy

1. Introduction

Noirix Media ("Noirix Media", "we", "us", or "our") is a digital marketing and creative agency based in Mumbai, Maharashtra, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or otherwise interact with us, including as a prospective or current client.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our website or services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including when you:

• Fill out a contact, inquiry, or "Let's Talk" form on our website
• Message us via WhatsApp, email, or social media
• Sign up for a proposal, consultation, or newsletter
• Engage us as a client for our marketing, branding, or content services

This information may include your name, email address, phone number, company name, job title, business details, and any other information you choose to share with us.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain information about your device and usage, including:

• IP address, browser type, and device/operating system information
• Pages visited, time spent on pages, and referring/exit pages
• Approximate geographic location (city/country level)
• Interactions with our forms, buttons, and links

3. How We Use Your Information

We use the information we collect for purposes including to:

• Respond to your inquiries and provide the services you request
• Prepare proposals, quotes, contracts, and invoices
• Communicate with you about your project, campaign, or account
• Send marketing communications, newsletters, and promotional offers (with the option to unsubscribe at any time)
• Improve our website, services, and client experience
• Monitor and analyze usage trends and website performance
• Detect, prevent, and address fraud, security, or technical issues
• Comply with applicable legal and regulatory obligations

4. Marketing & Advertising Data

As a digital marketing agency, we use, and may run on behalf of clients, advertising and analytics tools provided by third parties such as Google (Google Ads, Google Analytics), Meta (Facebook/Instagram Ads Pixel), TikTok, Pinterest, and email marketing platforms. These tools may use cookies, pixels, or similar tracking technologies to:

• Measure the effectiveness of advertising campaigns
• Build audiences for retargeting and lookalike advertising
• Provide analytics and reporting on website and campaign performance

Where we manage advertising accounts on behalf of a client, that client's own privacy policy and the applicable third-party platform's terms will also govern the collection and use of data gathered through that client's advertising campaigns.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website. Cookies are small data files stored on your device that help us recognize your browser, remember your preferences, and understand how our website is used.

We use the following categories of cookies:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our website
• Marketing cookies — used to deliver relevant advertising and measure campaign performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, such as hosting providers, email delivery services (e.g. EmailJS), payment processors, CRM tools, and analytics providers
• Advertising platforms such as Google, Meta, and TikTok, where necessary to deliver and measure marketing campaigns
• Professional advisors such as our accountants or legal counsel, where necessary
• Government or regulatory authorities, where required by law, court order, or to protect our legal rights
• A successor entity, in the event of a merger, acquisition, or sale of business assets

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Unsubscribe from marketing communications at any time via the link provided in our emails

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites, including client websites, social media platforms, and advertising platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of every website you visit.

12. International Users & Data Transfers

Noirix Media is based in India, and the information we collect may be stored and processed in India or in other countries where our service providers operate. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in a country that may have different data protection laws than your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Noirix Media
• Email: noirixmedia@gmail.com
• Phone: +91 79774 17669
• Location: Mumbai, Maharashtra, India